Refund Policy

Returns

    Returns must be made in writing by email to info@bebabotanica.com within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without BEBA Botanica prior approval and delivery instructions for transport. Shipping will be charged.

    For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer

    Please email us with details of the product prior to returning it.

     

    Damages and Defects

    Please inspect all shipments immediately upon arrival. Please contact BEBA Botanica at info@bebabotanica.com within 7 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt

    Order Cancellation

    Orders which have been confirmed and paid for may be cancelled without penalty if they have not been shipped. Orders which have been confirmed and shipped (regardless of payment type) are subject to our standard returns policy.

     

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Unfortunately, we cannot accept returns on sale items.